Business Analyst/ Senior Technical Writer

  • Ref No. : 21-00633
  • Location: Boston, MASSACHUSETTS
  • Position Type : Contract

Job Title:Business Analyst/ Senior Technical Writer
Location:1 Ashburton Place, Boston, Massachusetts 02108
Employment Type: (Contract)
Duration:TBD

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:

  • Deliver collateral as required in service organizations to successfully operate new Microsoft technologies.
  • Assure collateral is maintainable and can be improved by operating teams.
  • Develop promotional collateral as needed.
  • Provide timely and accurate project status updates to stakeholders and Executive Leadership.

What You Will Bring:

  • A technical background with a strong understanding of Microsoft Enterprise technology management tools and reports.
  • Strong written and verbal communication skills along with a proven track records of designing and delivering usable, practical IT documents and materials.
  • Creativity that translates to easy to use documentation across all competency levels.
  • Proven ability to review, analyze and improve IT processes and procedures.

Successful Candidate Competencies:

  • Self-starter with enthusiasm for process improvement and helping others succeed.
  • Demonstrated ability in technical writing and both IT and end user documentation.
  • Influencing others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear "ownership of an issue
  • Strong leadership and relationship building skills to create, reinforce, motivate, and guide colleagues, customers, and partners.
  • Strong communication skills to effectively drive recommendations and set priorities across customers, partners, and organizational boundaries.

Responsibilities:

  • 7+ years of experience with technical writing including implementation of ITIL, ITSM or other IT Operations processes.
  • Proven experience working to improve IT Operations Processes.
  • 5+ years of experience working on large scale IT projects

Requirements / Qualifications:

  • Certifications in Technical Writing and ITIL
  • Microsoft Infrastructure certifications and working knowledge
  • Exposure to IT Service Management standards and techniques
  • 3+ years working in information technology operations

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

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Why do so many people find a home with VLink? It’s more than our office parties and picnics — VLink has a sense of social responsibility that we pass on to all our team members.

We try to make a difference beyond solving our clients’ most pressing IT challenges. We’refilled with a spirit of enabling change for good, primarily through technology. Whether that’s helping youths embrace a STEM program or joining the global community to attack a health crisis, we feel we have a moral responsibility to apply our talent where it’s most needed.

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