Customer Service Representative (Bilingual English/Spanish)

  • Ref No. : 21-01133
  • Location: Plano, TEXAS
  • Position Type : Contract

Job Title: Customer Service Representative (Bilingual English/Spanish)
Location: Plano, TX
Employment Type: Contract
Duration: 6 Months+

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:

 Responsible for inbound phone inquiries primarily dealing with either:

– Member benefits and eligibility related to the Medicaid, CHP and FHP product lines or

– Provider benefits, eligibility, PEP and claim status, member pharmacy calls, utilizing prior approval skills (ACP/DME and CCD) and placing outbound calls on a routine basis.

 Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments.

 Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller.

 Work with outside vendors as needed to answer questions or resolve issues.

 Respond to member correspondence/email in writing utilizing an existing Customer Service system letter to respond effectively to members.

 Conduct orientation to new members by providing an overview of the member’s plan and pertaining administrative policy.

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

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Why do so many people find a home with VLink? It’s more than our office parties and picnics — VLink has a sense of social responsibility that we pass on to all our team members.

We try to make a difference beyond solving our clients’ most pressing IT challenges. We’refilled with a spirit of enabling change for good, primarily through technology. Whether that’s helping youths embrace a STEM program or joining the global community to attack a health crisis, we feel we have a moral responsibility to apply our talent where it’s most needed.

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