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The Documentation/Technical Writer is responsible for the creation and maintenance of documentation such as instructional guides, reference manuals, job aids such as systems and technical design templates, handbooks and reports.
Plan, develop, organize, write and edit technical manuals
Research, develop and document technical design specifications
Produce electronic documentation in addition to hard copy manuals
Maintain a comprehensive library of technical terminology and documentation
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical literature
Create user documentation for a variety of material, including how-to guides and instruction manuals.
Bachelor's degree in journalism, communication or related area; equivalent experience above the required minimum may substitute for education.
Minimum of 3 years of experience as a Technical Writer. General experience includes increasing responsibilities in operations or information systems analysis and design.
Strong problem solving and analytical ability. Needs to be able to assimilate, organize, and summarize large amounts of technical information, recognize the gaps, and ask questions to fill in the missing information.
Excellent oral and written communication skills to include documentation, meeting facilitation, ability to tailor information based upon the audience, and negotiation skills to resolve conflicts.
Basic project management skills with the ability to self-manage and work on multiple assignments given changing priorities.
Customer service attitude and willingness to work in a team-oriented environment.
Experience with using a formalized software development lifecycle methodology or an Agile framework.
Experience in Microsoft Office Suite, Microsoft Visio, and SharePoint.
Bachelor's degree or equivalent experience with 3+ years of experience collaborating with business owners to define and translate needs into business requirements and technical solutions.
Excellent oral and written communication.
Ability to grasp technology quickly and/or a willingness to learn
Ability to interact with Subject Matter Experts
Nice to Have
Experience with Higher Education Student Loan Industry.
Experience with content management
Experience with web publishing of documentation
- Comprehensive health plan
- 401k match
- Critical illness, short-term disability, accidental insurance
- Life insurance
- Employee discounts
- Remote work, flexible schedule
VLink is a fast-growing information technology services and consulting company, providing end-to-end project delivery services, innovative digital solutions, and talent acquisition services to our global clients. Our innovative, diverse team members have partnered with clients across various industries in digitization projects from strategy development and execution to product/solution delivery and support services.
Learn more about us.
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.