L2 support

  • Ref No. : 2087
  • Requirement ID: 08/2021/00002087
  • Date posted : 2021-08-16

About the Role:

As a Techops Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills.

Key Responsibilties

  • Deployment of new releases , environments for applications.
  • Responding to emails and incident tickets, maintaining issue ownership.
  • Build and maintain highly scalable, large scale deployments globally
  • Practice sustainable incident response/management and blameless post-mortems.
  • Monitor and maintain production environment stability.
  • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
  • Coordinate with the Application Development Team to resolve issues on production.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

• Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.

  • Technical hands-on troubleshooting, including parsing logs and following stack traces.

Experience and Skills:

  • Basic Linux OS knowledge
  • Hands-on experience on Shell/UNIX commands.
  • Experience in Monitoring tools like Grafana, Logging tool like ELK.
  • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
  • Database queries execution experience in any of DB (MySQL,Postgres /Mongo)  
  • Knowledge on Incidents and escalation practices.
  • Ability to troubleshoot issues and able to handle different types of customer inquiries.
  • Should have worked in incident management tools like service now

 

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