Service Designer

  • Ref No. : 21-01309
  • Location: Houston, TEXAS
  • Position Type : Contract

Job Title: Service Designer
Location: Houston, Texas,
Employment Type: Contract
Duration: 12 Months

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description: We need a Service Designer to join our Oil & Gas Practice. This role is based in Houston, Texas . The Service Designer leads the experience workstream of projects as well as continuously looks to develop product experiences.

Responsibilities
• Minimum 5 years professional agency side and client-side experience in delivering, influencing, shaping the direction of creating best in class digital and non-digital Products and Services.
• Experience in converting insights and requirements from user research, business stakeholders, and data analysis to practical execution. Aligning front-to-back-of-house experience design.
• Strong knowledge and proven practical execution of Customer-Centric Design Principles.
• Experience in planning and conducting user research, usability testing, interpret feedback, and incorporate into future iterations
• Experience in designing, service design blueprints, customer journey, and empathy mapping.
• Experience in facilitation of Design Workshops with a variety of stakeholders at all levels of an organization.
• Experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria.
• Proficiency with design tools such as Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
• Experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria.

Qualification

• A real breadth of skills – from research to workshop facilitation to crafting experiences
• Highly independent, flexible, and adapting to evolving environments, with well-developed people skills.
• A confident and passionate designer but down to earth, humble and personable
• Key sense of people and team
• Collaborative
• Inquisitive
• Pragmatic and adaptive

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment, including hiring, promoting, or discharge, will be decided based on qualifications, merit, performance, and business needs.

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