Service Designer

  • Ref No. : 21-01861
  • Location: Houston, TEXAS
  • Position Type : Contract

Job Title: Service Designer

Location: Houston, TX

Employment Type: Contract

Duration: 12 Months

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description: CGI is in need of a Service Designer to join our Oil & Gas Practice. This role is based in Houston, Texas . The Service Designer leads the experience work stream of projects as well as continuously looks to develop product experiences.

Your future duties and responsibilities

  • Minimum 5 years professional agency side and client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services.
  • Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design.
  • Strong knowledge and proven practical execution of Customer Centric Design Principles.
  • Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
  • Experience in designing, service design blueprints, customer journey and empathy mapping.
  • Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation.
  • Experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria.
  • Proficiency with design tools such as: Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
  • Experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria

Soft Skills & Experience

  • A real breadth of skills – from research to workshop facilitation to crafting experiences
  • Highly independent, flexible and adapting to evolving environments, with well-developed people skills.
  • A confident and passionate designer but down to earth, humble and personable
  • Key sense of people and team
  • Collaborative
  • Inquisitive
  • Pragmatic and adaptive

Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment, including hiring, promoting, or discharge, will be decided based on qualifications, merit, performance, and business needs.

Subscribe to Get Notified of the Latest Job Openings

Want to be a part of the VLink team?

Labor Condition Application Notices

Join our Team

Why do so many people find a home with VLink? It’s more than our office parties and picnics — VLink has a sense of social responsibility that we pass on to all our team members.

We try to make a difference beyond solving our clients’ most pressing IT challenges. We’refilled with a spirit of enabling change for good, primarily through technology. Whether that’s helping youths embrace a STEM program or joining the global community to attack a health crisis, we feel we have a moral responsibility to apply our talent where it’s most needed.

We get the awards, but you get the rewards

Our recognition for industry-leading cloud optimization, migration and hybrid solutions means ROI for your company.

    Forward to a Friend

      Forward to a Friend