Customer Self-Service Platform

The client wanted customers to be empowered and enabled to manage their accounts by finding information, requesting services and resolving issues, but most importantly make it easy for them to pay their monthly bill.

VLink architected, designed and developed a solution that integrated with several tools and software solutions such as CRM, billing, network management, and order management software.

To learn more, please download the case study.

Client

Telecom

Challenge

The client wanted to provide a self-service portal to their customers that would allow them to manage their accounts, pay bills, activate/deactivate services, and submit service requests.

Solution

VLink architected, designed and developed a solution with a Service-oriented Architecture (SOA). The solution integrated with several tools and software solutions such as CRM, billing, network management, and order management software.

Benefits

Single user interface (UI) for the self-service portal. • Reduced customer service calls related to account management. • Easy online payments. • Better brand proposition. • Easy access at any time, and from any device and browser

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