Services

Software Maintenance & Support

The goal of software maintenance and support is to keep the software system up-to-date and functioning properly over time.

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Award-Winning Software Engineering & IT Staffing Company

We Offer Customized IT Support & Maintenance

VLink has 18+ years of experience in monitoring, maintaining, upgrading, and managing IT systems in an enterprise. Our highly experienced and skilled IT professionals work with SMBs, SMEs and large enterprises. We believe in continuous monitoring and application performance tuning to ensure error-free IT systems in all three tiers. We take care of your systems while you build your brand.

VLink offer managed IT services for on-site, cloud, and hybrid infrastructures in your business. Our software maintenance and support services are customized to suit your specific business requirements. VLink’s software maintenance services are flexible, scalable and cost-effective to support and complement your in-house IT application maintenance and support teams. The ultimate goal is to make your IT infrastructure more efficient, capable and effective.

Unlock the full potential of your product with our expert software maintenance and support services and elevate your business to the next level.

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Dedicated Teams

IT Staff Augmentation

Mobile App Development

Product Engineering

Web Development Services

VLink’s Software Maintenance and Support Services by VLink

Bug fixing and error resolution

This involves identifying and fixing errors or problems within the software to ensure its stability and functionality.

Performance optimization

This service focuses on improving the performance of the software, as well as adding new features and capabilities.

Security patches

This service ensures the software is protected from potential security threats by applying security patches and fixing vulnerabilities.

Customer Assistance

This service provides technical assistance to users and helps resolve any issues they may have with the software. This can include providing documentation, troubleshooting guides, and live support through phone or online chat.

Advantages of Outsourcing Software Maintenance Services

Cost-effectiveness
Outsourcing software maintenance services can be more cost-effective compared to having an in-house team, as it eliminates the need for recruitment, training and benefits for full-time employees.
Access to expert knowledge and resources
By Outsourcing software maintenance services provides access to a team of experts with specialized knowledge and resources that may not be available in-house.
Improved Focus on Core Business Activities
Outsourcing allows organizations to focus on their core business activities, as the maintenance and support of software systems are handled by an external team. This frees up internal resources to focus on more strategic initiatives, leading to increased productivity and growth.
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Testimonials

See What Our Customers, Consultants & Partners Are Saying

Milena Erwin

Executive Director of the CT. Technology Council

No Wonder VLink’s named as a best place to work.

It was great to meet Sharad and the VLink team - all so welcoming and nice. No wonder VLink was named one of the best places to work!

Andrew Anderlonis

Chief Technology Officer at Checkwriters, Former President at Rediker Software

A cut above the rest

I have worked with a several service providers over the years and VLink comes out on top. VLink provides a personalized experience getting to know you and your project so they can provide the best possible services that meet your needs. They don't simply toss resources on your team but take care to place the right people on your project, ensuring a high level of quality which means getting the job done the right way, effectively and efficiently.

Mudit Khosla

Founder & CEO, Arambh

Completely stable augmented IT team

For me and my team, VLink team is an extension of our Arambh team itself; as they work with us in our office. Yet they've delivered a lot of products and digital solutions to us, I have never seen them say no to anything. In the first couple of months, after we juggled a few people, since then it's been 15-16 months the (augmented) software development team is completely stable. That's very important when you have a very stable team- working closely as an extended part of Arambh, the mindset is positive!

Andrew Anderlonis

Chief Technology Officer at Checkwriters, Former President at Rediker Software

A cut above the rest

Mudit Khosla

Founder & CEO, Arambh

Completely stable augmented IT team

Frequently Asked Questions

How do you make sure that my intellectual property stays secure?

The software developers you hire with us may work for us or in our facilities, but the work they do belongs to you. We take extra care to make sure your intellectual property stays with you! The VLink group of companies headquartered in the U.S., has established strict measures to protect and enforce IP rights, notably regarding infringement of intellectual property rights. It maintains an established inspection system with written security policies for the work process and employee contracts.

Are software maintenance and support services provided after deployment?

Yes, VLink does provide software support and maintenance services like bug fixing, version upgrade, monitoring, resolving technical glitches etc. after successful project delivery.

What are software maintenance and support services?

Software maintenance and support services are services provided by software companies to ensure that their software applications remain functional, secure, and up-to-date. These services typically include bug fixes, security updates, technical support, and software upgrades.

What is the difference between software maintenance and software support?

Software maintenance and software support are related but different concepts. Software maintenance refers to the ongoing process of maintaining and improving software applications, while software support refers to the services provided by software companies to help customers use and troubleshoot their software.

How can I find a reliable software maintenance and support services provider?

To find a reliable software maintenance and support services provider, you should research companies online, read customer reviews and testimonials, and ask for referrals from other businesses or colleagues. You should also consider factors such as the company's experience, expertise, and responsiveness to customer inquiries and support requests. VLink is the the market from last 16+ Years.

What is included in software support services?

Software support services typically include technical support, user training, and troubleshooting assistance. Technical support may include phone or email support, online help documentation, and remote access support to resolve technical issues. User training may include online tutorials, webinars, or on-site training sessions to help customers better understand and utilize the software. Troubleshooting assistance may include diagnosing and resolving issues related to software installation, configuration, or usage.