The Telecom industry continues to transform and change, driven by an increase in demand for both mobile and broadband technologies. This push will require upgrades to network infrastructures for many telecom providers.
Carriers will continue to focus on providing data and voice services that are high quality, reliable, and affordable. As data usage from mobile users continues to increase, the corresponding demand will force carriers to invest in upgrades to their core connectivity and data storage infrastructures. Those upgrades will also be necessary over the next few years as carriers shift to the 5th Generation (5G) mobile networks along with handling the needs of the next generations of smartphones.
Can you hear me now?
As those carriers look to remain competitive in a crowded field, the need for improvement in areas such as operations becomes a need rather than a want. Numerous telecoms are still heavily reliant on outdated manual processes. With the availability of new technologies and innovations, the future is now when it comes to digital transformation for carriers in both the U.S. and around the globe.
We are forecasting customer care, sales, and billing as the areas which would have the greatest potential benefit from digital improvement.