B2C Self Service Platform

The client decided to provide a self-service portal to their customers that would allow them to manage their accounts, pay bills, activate/deactivate services, and submit service requests.

VLink architected, designed and developed a solution with a Service-oriented Architecture (SOA). The provided solution integrated with several tools and software solutions such as CRM, billing, network management, and order management software. We used the IBM WebSphere ESB for the integration and the WebSphere Application Server for the user interface (UI).

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  • IBM WebSphere Application Server
  • IBM WebSphere Enterprise Service Bus
  • SSO using IBM TAM for e-business


• A single user interface (UI) for the self-service portal.
• Reduced customer service calls related to account management.
• Easy online payments.
• Better brand proposition.
• Easy access at any time, and from any device and browser.

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