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What is Outsourcing? Significant Trends of IT Outsourcing in 2022
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Outsourcing is the practice where a company contracts with another company to perform a portion of its business operations on its behalf. Bookkeeping, customer service, programming, marketing, and housekeeping are all examples of services that may be outsourced. In other words, when a company outsources services or job duties to a third party, it is called “outsourcing.” For example, it is possible to outsource the complete IT function to a technology provider, along with specific activities like disaster recovery, network services, software development, or QA testing.

One of the world’s most rapidly expanding sectors are outsourcing IT services. ISG estimates that BPO contracts worth $18.5 billion will be renewed in 2022, which indicates that this already booming sector will burst and offer the global business a much-needed boost. For example, generative AI, cloud-native platforms, and decision intelligence are some of the top strategic technology developments to watch out for in 2022.

What is the Future of IT Outsourcing?

In 2022, outsourcing will continue to thrive. Despite persistent problems related to COVID-19, the previous year was a year of significant developments, new operational models, and positive adaption. As a result, providers could prosper despite the necessity to balance safety and customer demands.

What are the Software Development Outsourcing Trends in 2022?

A firm employs another company to build software solutions rather than depending on their in-house team. However, the demand for software development has surged in recent years, necessitating a shift in the software outsourcing architecture. In addition, they’re increasingly looking to outsource development when it comes to digital transformation.

Focus on Artificial Intelligence & Machine Learning

Artificial Intelligence and machine learning are driving rapid global change (AI). However, while ML and AI have some drawbacks, such as the potential for bias and exploitation, they have also opened up prospects for almost every aspect of business and everyday life.

AI helped researchers develop COVID-19 treatments and vaccines at breakneck speed throughout the pandemic. It also helps treat strokes and other ailments that strain the healthcare system. Also, AI is helping firefighters fight the current wildfires that have engulfed large areas of the world. 

Companies and their production methods are also benefiting significantly. Due to AI’s expertise and automation, organizations are making significant progress in increasing efficiency, optimizing processes, and improving security.

Demand for Cloud-based Technologies

Cloud services will continue to grow. Cloud managed services appeal to many businesses due to their low overhead and monthly fees. As a result, the corporation may invest its resources elsewhere rather than in pricey gear. Because cloud services are versatile and scalable, businesses have adopted them. Cloud computing allows users to access internet data and applications. 

Cloud-based technologies may also ease the outsourcing process by enhancing cooperation. The cloud-based technology secures employee data sharing. Cloud-based technology also permits remote teamwork. According to Gartner, cloud spending will overtake all other IT investments in 2020. Cloud expenditure is expected to climb 18% by 2021.

Outsourcing relies on data so that cloud-based technology could help quickly recover files in a disaster. Consequently, the business would not be disrupted for long.

Expansion of Remote Working

Remote work will rise in popularity as more industries adopt it. Workflows will have to change. Employers must accept this new normal. Since the outbreak, several firms have hired remote workers. Most individuals need it because of COVID-19.

A growing number of industries utilize remote working. As long as cutting costs is a goal, many businesses, including BPOs, will follow suit. Also, some organizations lack room for all employees due to health regulations. Outsourcing is nothing new, and many services can be handled remotely.

Growing Need for Cybersecurity Specialists

We all know that data is the most precious resource in the modern technological era, and no question, it comes up with cybersecurity problems. Cybersecurity has never been more critical for many businesses than it is today. Data security and management are becoming increasingly important. 

Therefore, it is essential to select an outsourcing partner that has the ability and competence to tighten security and protect clients’ business data. Security professionals on- and off-the-cloud are required for outsourced partners as well.

Growing Demand for Remote Work

Since the pandemic began, many people have been forced to work remotely. Nowadays, most prominent tech companies have adopted a hybrid working model where employees work from home.

As a result, companies are increasingly comfortable managing remote teams. As a result, on-shore and off-shore outsourcing will be more widely accepted in 2022 due to this shift in working practices.

Quality outsourcing companies already know how to do it. They’ve mastered capacity, stability, and compliance to serve clients remotely.

Employees demand remote work. Less stress and more productivity are among the advantages. In addition, short commutes allow for increased productivity and a better work-life balance. Other benefits of remote working include reduced staff turnover, lower office overhead, and access to larger talent pools. This new operating model also applies to software development teams that are outsourced.

How Growth of Ecommerce & Automation Will Increase in the Outsourcing Industry?

However, while outsourcing is frequently used as a cost-cutting strategy, it is also one of the most effective methods of obtaining subject matter knowledge. In addition, productivity and production can be improved by outsourcing to a seasoned professional.

E-commerce enterprises may gain control over the many pain points by outsourcing initiatives that need industry knowledge. Furthermore, when e-commerce platforms outsource, they may benefit from the experience of diverse sectors, which will have a good influence on the consumer journey.


IT and software development outsourcing services have identified the areas in which they can be most useful as demand for outsourcing has increased. If you’re interested in outsourcing in 2022, above are some important trends to watch. Contact VLink if you need tech experts to join your team for outsourced IT services. 

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    About The Author
    Tracy Gardner
    Tracy joined VLink in Aug 2020 from Easterseals Capital Region & Eastern Connecticut, where she served as Director of Major Gifts and Business Development. Prior to Easterseals, she launched an award-winning community magazine in Avon, CT. She also served as a content mentor, coach, and director for N2 Publishing. A former journalist, Tracy worked as a News Anchor/Reporter for many years in various U.S. markets.

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